At PrisonPaper, customer satisfaction is our top priority. We are committed to providing a seamless shopping experience and ensuring that you are fully satisfied with your purchase. Below are the details of our return and refund policy:

Lost or Seized Packages

If your package is lost or seized during transit, we offer two options:

• 100% Refund: You may request a full refund for the cost of your order.
• Reshipment: We can reship the same items at no extra charge.

Please note that this policy does not cover packages deemed undeliverable due to incorrect address information provided by the customer. It is the buyer’s responsibility to ensure all shipping details are accurate.

Non-Returnable Items

Certain items may not be eligible for return due to their nature, such as perishable goods, personalized products, or items marked as final sale.

Conditions for Return

• Items must be returned within 30 days of delivery.
• Products must be unused and in their original packaging.
• Proof of purchase is required.

Process for Returns

To initiate a return, please contact our customer support team at sales@prisonpaper.shop. We will guide you through the return process and provide a return shipping label if applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–7 business days.

For any questions regarding our return and refund policy, feel free to contact us at sales@prisonpaper.shop.